Tortoise Package and Tortoise Delivery

All of our tortoise orders requiring delivery will be despatched via our professional experienced livestock courier, Walkers European Transport (www.walkerseurotransport.co.uk). We have worked with this livestock courier for over 15 years, so you can be assured that your tortoise is in safe hands.

Transportation of tortoises will be via a travel safe livestock box with adequate substrate to keep them comfortable and calm at all times. During the cooler months your tortoise will be sent with a travel heat pouch to ensure the temperature stays at a comfortable level.

All tortoises purchased, with or without a package or additional products will be delivered on the Thursday of each week only. In order to guarantee your delivery within the same week, your order needs to be placed before 12pm on the Tuesday. For orders made after 12pm on a Tuesday, your delivery will be made on the Thursday of the following week. If you require a specific Thursday for your tortoise delivery, please state this when you make your order.

Our Shop Tortoise Care

PLEASE NOTE:

We do NOT take livestock orders from outside of the UK and we do NOT deliver livestock
to Northern Ireland.

Deliveries that involve postcodes beginning with AB, DD, HS, IV, KY, KW, PA, PH and ZE may take up to an additional 48 hours to arrive once they have been dispatched.

PLEASE NOTE:

Tortoise and Tortoise Package deliveries to Scotland are priced according to postcode and you will not be able to complete your order until we have confirmed a price for you. If you would like a quote for delivery, please contact us with your full postal address.

All delivery payments must be paid in full at the time of livestock/product purchase. If you are collecting in person via a pre-arranged appointment, this is FREE.

Once an order is placed for the delivery of a tortoise, with or without additional products, we will be in contact with you via email or phone to confirm the purchase and delivery date. Please ensure all your contact details such as email and phone numbers are correct when you make your purchase. Full address and phone number are essential for all delivery orders. Walkers Transport will usually phone the evening before, or the morning of delivery to give you an approximate arrival time. You are welcome to come and collect your tortoise and related products in person FREE of charge and this is our preferred method, so we can give you help and advice on a one to one basis. Simply give us a call, send us an email or use our contact page to get in touch and we will arrange a day and time that is convenient for you.

PLEASE NOTE:

THE COLLECTION OF TORTOISES AND / OR PRODUCTS IS STRICTLY VIA A PRE-ARRANGED APPOINTMENT ONLY.

Product Delivery

Free delivery on all orders over £25 (Not including Indoor Housing, Outdoor housing, Tortoise Packages or Tortoises)

Orders of £25 and under will incur a £4.95 postage and packaging charge. (Heating and Lighting, Food and Supplements, Bowls and Hides etc)

All Indoor Housing (without a tortoise), Outdoor Housing and bulk Substrates will be subject to a £10.95 postage and packaging charge due to their large size and weight.

Items are predominantly delivered via Royal Mail/Parcel Force however we also use other professional courier delivery services to ensure that all products are delivered in a timely manner to you, the customer. Please allow up to 14 working days for goods to arrive.

We aim to despatch items that are 'in stock' within 3-5 working days from the purchase being completed and full payment received. Items that are 'out of stock' may take longer. If an item is 'out of stock' and no longer available to us within a reasonable timeframe, we will offer you an alternative item of a similar price and nature with no obligation to accept.

All items/products will be in a new, unused condition and appropriately packaged for safe transport. All delicate items such as bulbs and other lighting products will be checked before packaging to ensure that they are in full working order and suitable for sale. Orders received must be checked upon delivery. If there are any discrepancies with your order, this must be reported to us within 7 working days of receipt of goods.

delivery charges

England and Wales £50    

Scotland - Lower

                        Higher

£55

£60+

   
Delivering to Scotland? Click here

Please Note:

Tortoise and Tortoise Package deliveries to Scotland are priced according to postcode and you will not be able to complete your order until we have confirmed a price for you. If you would like a quote for delivery, please contact us with your full postal address.